PRIVACY POLICY

PRIVACY POLICY

At AVERELYS, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or otherwise interact with our services.

1. Information We Collect

When you use our website, we may collect personal information necessary to provide our services and process your orders, including:

  • First and last name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Customer service communications

We may also collect certain technical information relating to your use of our website, such as your IP address, browser type, device information and interactions with our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Manage payments, cancellations and refunds
  • Provide order and delivery updates
  • Respond to customer service enquiries
  • Prevent fraud and protect the security of our website
  • Improve our website, products and services
  • Comply with applicable legal and regulatory obligations
  • Send you marketing communications where you have provided consent or where otherwise permitted by applicable law

3. Payments

Payments made through our website are processed by secure third-party payment providers.

AVERELYS does not directly store your complete payment card details. Payment information is processed in accordance with the security standards and privacy practices of the relevant payment provider.

4. Sharing Your Personal Information

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

These may include payment processors, fulfilment partners, delivery companies, website hosting providers, analytics providers, customer service platforms and other technical service providers.

We only share information where reasonably necessary for these purposes or where required by law.

AVERELYS does not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

  • Ensure the website functions correctly
  • Remember your preferences
  • Understand how visitors use our website
  • Measure website performance
  • Improve your shopping experience
  • Provide personalised advertising or marketing, where permitted and subject to your consent where required

Where required by applicable law, non-essential cookies will only be used after you have provided your consent.

You can manage your cookie preferences through the options provided on our website and through your browser settings.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our contractual, accounting, tax and other legal obligations.

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

7. Your Rights

Under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have rights relating to your personal information.

Depending on the circumstances, these may include the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict the processing of your personal information
  • Object to certain types of processing
  • Request the transfer of your information where applicable
  • Withdraw consent where processing is based on your consent

You may exercise your rights by contacting AVERELYS using the contact details provided on our website.

You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority.

8. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that such transfers are made in accordance with applicable UK data protection requirements and that appropriate safeguards are used where required.

9. Marketing Communications

Where you have subscribed to receive marketing communications from AVERELYS, we may send you information about our products, promotions and offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.

Withdrawing from marketing communications will not affect transactional communications relating to existing orders.

10. Changes to This Privacy Policy

AVERELYS may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable laws and regulations.

The most recent version will always be the version published on our website.

11. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled or wish to exercise your data protection rights, please contact:

AVERELYS Customer Care