TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale apply to orders placed through the AVERELYS website. By placing an order, you agree to be bound by these terms.

1. Products

AVERELYS offers cosmetic and skincare products. The main characteristics and information relating to each product are provided on the relevant product page.

Product photographs and images are provided for illustrative purposes. Minor differences in appearance, packaging or colour may occur.

2. Prices and Payment

Prices are displayed in Pounds Sterling (£) and include applicable taxes where required.

The price payable is the price displayed at the time the order is placed.

Payment is processed securely using the payment methods available at checkout.

3. Orders

An order is considered accepted once payment has been successfully processed and an order confirmation has been issued.

Customers will normally receive a confirmation email after placing an order.

AVERELYS reserves the right to refuse or cancel an order in cases including an obvious pricing or product information error, payment failure or suspected fraudulent activity.

If an order is cancelled after payment has been taken, the appropriate refund will be issued.

4. Delivery

Orders are delivered within the United Kingdom.

Standard delivery is free.

Estimated delivery times are displayed on our website and/or communicated during the ordering process. Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for further information.

5. Cancellation and Right to Return

Under applicable UK consumer legislation, customers purchasing online will generally have the right to cancel their order within 14 days of receiving the goods, subject to applicable exceptions.

Where the right to cancel applies, customers generally have a further 14 days after notifying us of their cancellation to return the goods.

Certain products may be exempt from cancellation rights, including sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

Customers should contact our Customer Care team before returning an item so that the appropriate return instructions can be provided.

Nothing in this section affects your statutory rights.

6. 30-Day Money-Back Guarantee

Eligible AVERELYS products may be covered by our 30-Day Money-Back Guarantee, subject to the conditions displayed on our website.

This commercial guarantee is provided in addition to your statutory consumer rights and does not replace, limit or affect those rights.

7. Faulty, Damaged or Incorrect Products

If you receive a product that is damaged, faulty, incorrect or otherwise not as described, please contact our Customer Care team as soon as possible so that we can investigate and provide an appropriate solution.

Customers in the United Kingdom have statutory rights in relation to faulty or non-conforming goods under applicable consumer protection legislation, including the Consumer Rights Act 2015.

These statutory rights are not affected by any commercial guarantee offered by AVERELYS.

8. Product Use and Liability

Products should be used in accordance with the instructions, warnings and precautions provided on the packaging and/or our website.

To the extent permitted by law, AVERELYS shall not be responsible for loss or damage resulting from improper use of a product or failure to follow the relevant instructions.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor does it affect your statutory consumer rights.

9. Personal Information

Personal information required to process and fulfil orders is handled in accordance with the AVERELYS Privacy Policy and applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

10. Refunds

Where a refund is due, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Any rights you have to a refund under UK consumer law remain unaffected by these Terms.

11. Complaints and Disputes

If you have a complaint regarding an order or product, please contact our Customer Care team first so that we can attempt to resolve the matter.

These Terms are governed by applicable UK law. Nothing in these Terms deprives consumers of any mandatory rights or protections available to them under applicable consumer legislation.

12. Contact

For questions regarding an order, return or these Terms and Conditions, please contact:

AVERELYS Customer Care